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Job Requirements of Call Center Agent:
- Manage call center representatives and call performance
- Perform call center follow-up
- Perform other call center duties
- Prepare call center performance reports
- Report daily call center stats
- Assist with supporting call-center
- Selling services to consumers who call the call center
- Maintain call center database by entering information on every call
- Provide support for call center agents on escalated calls
- Provide backup call center management
- Plan for call center technologies
- Receive inbound calls from customers
- Impacting call center performance to management
- Lead an exceptional call center team
- Manage the daily call center operations
- Resolve inbound customer calls regarding account
- Maintain call center database by entering information
- Define inbound call readiness state
- Processing customer transactions in a call center environment
- Maintain call center database by recording call outcomes and disposition
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Call Center Agent
Job description
Experience Call Center Representative
As a Call Center Representative, you will be essential in delivering outstanding customer service and support through effective communication and phone etiquette. Your core skills in, data entry, and computer proficiency will enable you to efficiently handle customer inquiries and resolve issues. With the potential to utilize premium skills, you will enhance the service experience for a diverse clientele. Your relevant experience office settings and analytical skills will further contribute to the success of our team in a fast-paced call center environment.
-PAY-$20/hour, SHIFT: M-F 6-430/5pm (count on 5pm) Sa 630-330, Su 7-3. Half hour lunch break, no clock out, they just deduct it.
Responsibilities include but are not limited to:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company's new products, services, and policies
- Guide callers through troubleshooting, navigating the company site, or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company's customer management policies
Requirements:
-Ability to multi-task
-Excellent customer service
- Telephone etiquette
- Attention to detail
-Ability to troubleshoot
Labor Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Job Requirements:
- Manage call center representatives and call performance
- Perform call center follow-up
- Perform other call center duties
- Prepare call center performance reports
- Report daily call center stats
- Assist with supporting call-center
- Selling services to consumers who call the call center
- Maintain call center database by entering information on every call
- Provide support for call center agents on escalated calls
- Provide backup call center management
- Plan for call center technologies
- Receive inbound calls from customers
- Impacting call center performance to management
- Lead an exceptional call center team
- Manage the daily call center operations
- Resolve inbound customer calls regarding account
- Maintain call center database by entering information
- Define inbound call readiness state
- Processing customer transactions in a call center environment
- Maintain call center database by recording call outcomes and disposition